Company Description
AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.
Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands.
Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!
The Contact Center department consists of more than 600 people working from Germany, Portugal, Ukraine, Moldova. We find a common language with clients from 27 countries of the world.
We are looking for Representatives in our Contact Cente in Moldova that speak Spanish.
Job Description
What’s a normal working day like? You will:
- Help us to develop our Customer Experience by providing excellent customer service in voice and writing.
- Guide our customers to make the right order decisions and clarify status on orders
- NOT do outbound. We only work with inbound services.
- We have a well-built process and a well-oiled machinery. There are templates and horseshoes for everything, you will always know what to do, or have someone around who knows.
Who are you?
- You know Spanish at level B2-C1
- You enjoy being a skilful communicator with people and teams - both spoken and written
- You are a trusted team player and want customers to be satisfied.
- Someone with experience in customer service and/or sales is a plus.
- You live in Moldova and look to stay long-term.
What do we offer?
- Full time (40h a week)
- Monday-Saturday 9:00am - 21:30pm (8h rotational shift)
- 2 days a week days off
- Competitive salary based on your professional experience
- Stable employment in the fast-growing international company
- International career in a multicultural environment with lots of opportunities to grow
- Professional growth - 650 e-courses focusing on Leadership and different soft skills.
- Free company events and activities
- Free English and German language classes
- Annual vacation of 28 calendar days + a day off on a birthday
- Gym in the office and recreation room with games.
Join us today and let’s create a success story together!
